Assistant Customer Care
Kuala Lumpur, M14, MY, Malaysia
Job Description
Responsibilities:
Attend to all inbound calls, live chat, and e-mails from customers. Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Provide customers with product and service information complete transactions, forward requests. Sell additional services and products by recognizing opportunities to up-sell accounts, explaining new features. Maintain call center database by entering new customers' information into the system, and update existing customer information. Identify and escalate priority issues to supervisors/ relevant Product owners. Route calls to appropriate resources and follows up on customers' calls where necessary. Document all call information according to standard operating procedures. Complete call logs and produce call reports. Keeps equipment operational by following established procedures; reporting malfunctions. Other responsibilities/duties as assigned by the management from time to time.
Job Type: Full-time
Pay: From RM2,500.00 per month
Benefits:
Health insurance Opportunities for promotion * Professional development
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Job Detail
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Job IdJD1345395
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned