OBJECTIVES OF THE PROGRAMME
WHO current version of Oracle EBS (12.1.3) and some of its allied systems will have to be replaced as soon as possible. WHO is reviewing the options of replacing the current EBS on premise solution (GSM) with a cloud SaaS based Best-of-Breed and vertical solution - offering a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard solution with minimum customizations will allow WHO to avail of modern technology including mobile access, artificial intelligence and business process automation.
DESCRIPTION OF DUTIES
Under the guidance and supervision Global Payroll Manager, the incumbent is responsible for providing business expertise to support the Next Generation ERP Programme. The Business Analyst (Payroll) will collaborate with stakeholders and end users across the three levels of the Organization, as well as with Organizations for whom WHO provides administrative support, i.e., UNAIDS, UNITAID and ICC.
- Backfill key payroll functions to ensure continuity of operations during the BMS programme.
- Participate in process optimization for Payroll.
- Contribute to the realisation and achievement of measured improvements in ERP business operations for Payroll, ensuring there are no gaps from required business processes through the delivery of the BMS and additional automated tools.
- Perform business systems and workflow analysis, and work with the BMS programme to formulate and disseminate business requirement communications.
- Assist in the design and prototype, test scenarios and liaison with Training team for allocated projects.
- Contribute to Quality Assurance by participating in and reviewing testing activities including Payroll Functional Testing, Payroll Parallel testing, integration testing etc.
- Collaborate with the Business team, IMT team, external consultants, end users and other stakeholders.
- Provide timely application support to end users, create user guides, training curricula and other pertinent documentation for internal and external partners.
- Research, troubleshoot and mitigate transactional and other ERP issues.
- Perform other duties as required.
REQUIRED QUALIFICATIONS
Education
Essential:
- A first-level university degree in Human Resources, Information Technology, Finance, Business Administration, Management, or related field relevant to the position.
Desirable:
- Any globally recognized Project Management Certification.
Experience
Essential:
- At least 5 years of relevant experience in Payroll.
- Experience in undertaking business functions in at least one international payroll ERP implementation.
- Experience in analyzing and capturing business requirements for Payroll, including reporting tools.
- Experience in designing and documenting business processes and drafting SOPS and business process guidelines.
- Experience working within a team environment across business functions.
Desirable:
- Experience working in the payroll function within a UN context.
- Experience in an active role in at least one full life cycle ERP implementation.
Skills
Essential:
- Knowledge of relevant management and business change techniques such as business process modeling and re-engineering.
- Ability to prioritize workload in a high pressure and time constrained environment.
- Quality focused with excellent attention to detail.
- Analysis skills, with aptitude/sound judgment for creative problem solving.
- Positive attitude to learning new skills and adapting to new technologies.
- Skills soliciting, gathering, and analyzing user input and requirements.
- Skills documenting user stories and creating to-be process flow diagrams.
- Focus on user efficiencies, solving business/customer issues, and ensure data accuracy across the system.
- Strong problem-solving skills and ability to assess a problem and determine an effective course of action.
- Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
- Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.
Desirable:
- Knowledge of ERP software development life cycle methodology.
WHO Competencies * Teamwork
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