Call Centre Representative
Ipoh, Malaysia
Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Reply customer emails and WhatsApp\xe2\x80\x99s\xe2\x80\x99 chat.
- Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organisations\xe2\x80\x99 service and product information. Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required. Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Willing to work on shift including night shift
CTS Group is a leader in the travel services segment with presence in 16 cities and over 30 airport and city service counters across Asia
Travel Recommends Sdn Bhd operates under Changi Travel Services Southeast Asia
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Job Detail
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Job IdJD875537
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIpoh, Malaysia
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EducationNot mentioned