Job Description

Description Primary Objective: To enhance client experience through seamless On-boarding & On-going Due Diligence (ODD) process while improving productivity, ensuring regulatory compliance and mitigating risk Ensure consistent, centralized on-boarding & ODD process for clients across RHB Group Oversee the due diligence screening as required for new and existing clients Oversee the collating/validation of documentation from clients Execute the Service Partner strategy and ensure value delivery from teams, by curating the team\'s performance (managing the \'what\' and holding responsibility of the outcome of the circle) and initiate continuous improvements in the circle based on customer needs Key Responsibilities: Drive excellent client experience through robust On-boarding/ODD framework and process Drive continuous improvement initiatives and lead project implementation across end to end on-boarding/ODD activities to deliver a high and consistent standard of service (Enhance the existing tools/ systems through \'Change Requests\') Develop proficiency on regulatory framework related to On-boarding/ODD activities and keep abreast of associated regulatory changes Review key processes to ensure effectiveness and efficiency Ensure adherence to regulatory and compliance requirements Interact with product and functional groups to develop a full understanding of client profile and requirements Provide on-going updates and education of best practices for On-boarding & ODD across RHB Group/ Entities Pro-active participation & undertake new projects in \'Group Transformation/ IT Projects\' related to On-Boarding & ODD which are new to the respective entity - evaluate relevance from a Group\'s perspectives Oversee the Compliance Risk Assessment (CRA) Circle\'s function Oversee the Business Risk & Compliance Coordinator (BRCC) Circle\'s function Circle vision and Value delivery Determine a strategy, in alignment with Service Partner Lead to deliver the long term target for the Circle In conjunction with Service Partner Lead and other Circle Leads, ideate actionable initiatives for the Service Partner Remove obstacles and coordinate actions for successful implementation of initiatives Continuously engage other Leads /stakeholders to align on priorities and major dependencies Regularly review report on team performance and examine areas for improve Continuous improvement of performance Report the progress of Circle to Service Partner Lead on a frequent basis Actively explore and assess opportunities for improvement of results and define (in alignment with Service Partner Lead) feasible steps for Circles within the Service Partner to achieve improvements Coordination & Prioritization Together with relative Service Partner Lead, hold responsibility for success of the team in achieving target performance. Align with Service Partner Lead on the objectives of the Teams within the Circle Support Team Mgmt. Understand and communicate performance target and initiatives to team members Refine and clarify key issues faced by teams and clients from team members Ensure continuous improvement, coordinating with other parties within the Service Partner Clearly communicate objectives to Team members to motivate, inspire and foster delivery Evaluate and monitor performance of Teams within the Circle Requirements Requirements: Bachelor Degree - . Degree in Finance, Business Administration, Banking or equivalent professional qualifications. More than 10 years of experience in Financial Services, preferably in client services. Strong client facing & leadership skills with the capability to deliver high caliber client service function & solutions driven to support the Group\'s regional businesses. Strong strategic thinker with capability to deliver a large change program whilst also managing an important, growing client facing \'run-the-bank\' service. Experience of working in a highly-matrixed environment & accustomed to bridge the gap between disparate organisations. Excellent interpersonal skills with the ability to build & maintain regional relationships at all business levels. Solid banking operational experience & analytical Excellent influencer and negotiator with good stakeholder management skills. Able to articulate a challenging strategic vision and motivate people to achieve this. Motivates and inspires others - draws out the best in people Strong problem solving skills to support issues resolution Adept at solving problems in a logical and fact-driven manner Operates with focus of creating value for the customer and improving efficiency & effectiveness of the organization Deep understanding of developments and future trends for strategic imperative Actively listens to others, understands and values others\' views Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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