Job Description

This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.

Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.

8+ years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.

Qualifications

Consulting Practice Manager CAGBU

Oracle Communications Applications Global Business Unit (CAGBU)

Operating globally across all regions, we enable our communications industry customers to transform their digital experience and mission-critical operations to better serve their customers and create value.

We provide agile, automated, scalable application-based solutions that help Communications Service Providers unlock the value of 5G and monetize new B2B2X business models.

Our industry leading Billing & Revenue Management solution provides real-time convergent charging for 5G and next-generation digital services. Oracle Billing & Revenue Management is the monetization engine of choice for tier-1 Communications Service Providers, to drive revenues and profitability, increase business agility and automate the Concept to Cash to Care journey. Meanwhile, our Service & Network Orchestration suite offers comprehensive multi-layer orchestration and intelligent multi-service fulfilment.

Combining our proven Communications application portfolio with industry consulting expertise, we leverage cloud native deployment and DevOps practises to increase agility, cost efficiency and time to value.

We are looking for people with a strong technical background, with proven experience as a functional leader in the BSS/OSS domain, who have equally strong interpersonal skills, knowledge and passion for the Communications industry.

As Consulting Practice Manager you will be responsible to technically lead and manage the team for Consulting Delivery activities for our Oracle Communications BSS and OSS products and services in our Near Shore Center in Malaysia. You need to combine a high degree of self-sufficiency with the ability to collaborate and communicate effectively with colleagues and customers. You will be comfortable to engage at C-level, but also to support and mentor less experienced members of the team. The Practice Manager will be responsible to plan the effective use of their teams across the various customer engagements, manage headcount ramp-up according to plan and support the skill development in their organisation through formal learning paths, coaching and on-the-job activities. Willingness to travel as needed.

Mandatory Skills

• 10+ years telecoms industry experience with excellent Business Support System domain knowledge, preferably working with & managing Oracle's Billing and Revenue Management (BRM) application.
• 7+ years consulting project delivery experience across full lifecycle, including application architecture, design, implementation, testing, migration, project governance & change management.
• 3+ year delivery team management experience
• Possess strong understanding of telecoms billing & charging architecture (preferably Oracle BRM, Elastic Charging), across multiple (preferably 4 or more) billing implementation projects
• Technical team leadership combining onsite/remote project activities and acting as coach/mentor to more junior team members
• Willingness to travel

• Exposure to one of the configuration and release management tool like SVN, GIT, CVS etc.
• Exposure to use of activity & defect tracking tool like Jira, Redmine etc.
• Proficiency developing functional / technical designs using Visio, UML, requirements gathering, test case development, use case documentation
• Should have experience working on waterfall, Agile/Scrum or iterative model projects and should be flexible to work in a DevOps environment
• Technical background with C, C++, Java programming skills and scripting languages like shell, perl, python etc.
• Previous experience working with any RDBMS, PL/SQL
• Good understanding of Rest API, SOAP, Webservice development
• Understanding of Cloud Native tools, technologies and framework

• Strong customer-facing domain skills - should be able to drive billing/charging-related workshops with the customer
• Strong understanding of telecoms prepaid/postpay/convergent billing & charging architecture and associated integrations (mediation, voucher management, G/L, A/R, taxation integrations)
• Strong understanding of Product catalog modelling, including rate plan configuration
• Experience of configuring Sy/Gy interfaces, experience of working with Diameter protocol
• Experience of industry standard business processes, regional/local legal, regulatory & cultural best practises & constraints
• Experience of participating in business development activities