Job Description

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• Accurately process orders from customer.
• To provide superb customer service and support.
• To resolve inquiries from customer promptly and smoothly in professional service attitude.

• To resolve inquiries from customer promptly and smoothly in professional service attitude.
• Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.

• Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.

• Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company\xe2\x80\x99s guideline.
• Maintains and accurately update customer\xe2\x80\x99s feedback, issue and resolution.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs.

• Accurately and diligently process all incoming related documents.
• Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
• Proactive attitude, disciplined, organized, pay attention to details and able to multi-task

• Willing to work overtime and flexible hours as requested/required.

• Work independently with minimum supervision.
• Proactive in feedback to superior from time to time on the operations or system challenge.
• To perform other job assignments that may be required by company from time to time.

• Diploma holders in Hotel Management/ Marketing/ Business Administration or related disciplines are encouraged to apply
• Pleasant appearance with good interpersonal and communication skills
• Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
• Willing to work overtime and flexible hours as requested/required.
• Work independently with minimum supervision.
• Proactive in feedback to superior from time to time on the operations or system challenge.
• To perform other job assignments that may be required by company from time to time.

• Medical Benefits
• Insurance
• Parking Allowance

propBUDDIES Sdn Bhd