Customer Service Contact

Nilai, Malaysia

Job Description


Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Main responsibilities

  • Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules: \xef\x82\xa7
Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system. \xef\x82\xa7
Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer. \xef\x82\xa7
If necessary, release picking lists for the Customers\xe2\x80\x99 deliveries. \xef\x82\xa7
Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached. \xef\x82\xa7
Manage co-operation and logistics issues with logistics external platforms \xef\x82\xa7
Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans. \xef\x82\xa7
Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers. \xef\x82\xa7
Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages. \xef\x82\xa7
Prepare the Customs documentation required for exporting if need be. \xef\x82\xa7
On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis). \xef\x82\xa7
Meet the Customer contacts on a regular basis (once a year for major Customers).
  • Make sure from the complete customer demand (date & quantity), that this demand will be met: \xef\x82\xa7
Ensure the feasibility of the Customers\xe2\x80\x99 programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned delivery dates upstream with the Customer. \xef\x82\xa7
Ensure that the internal scheduling has been launched, taking into account the Customers\xe2\x80\x99 priorities. Make or Ensure the production sequencing based on real customer demand \xef\x82\xa7
Measure the daily service rate for each Customer (using the Customers\xe2\x80\x99 calculation and also the internal Customer.
Service Rate (CSR) calculation). Propose action plans to improve the service level.

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Job Detail

  • Job Id
    JD953858
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Nilai, Malaysia
  • Education
    Not mentioned