Customer Service
Cyberjaya, Malaysia
Job Description
- Assist sellers by doing outbound calls at least 80 to 100 on a daily basis
- Able to advise sellers on their store performances effectively and strictly follow
- Quality Call flow process on tools pitching
- Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue
- Build Rapport and seller engagement by Warm support on calls
- Accountability & Ownership \xe2\x80\x93 calling back on time
- Understanding sellers time o Proper tone of voice while calling out
- Adjusting to the seller phase and needs
- Escalating matters \xe2\x80\x93 in case seller raises issues outside of scope and support
- Capture seller sentiments including Help Needed matters Positive sentiments Negative sentiments
- Innovative Ideas
- Contribute to team effort by making sure daily targets are met before we end the day
- Build sustainable relationships of trust through open and interactive communication
- Follow communication procedures, guidelines and policies. Adhere to all Zero tolerance policies
- Health insurance
- Opportunities for promotion
- Professional development
- Rotational shift
- Performance bonus
- 1. Fresh grade able to apply
3. Can join immediately Education:
- STM/STPM (Preferred)
- Customer service: 1 year (Preferred)
- Bahasa Malay (Preferred)
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Job Detail
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Job IdJD893739
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned