This position is in United Arab Emirates, Dubai. Successful candidates will be provided with relocation and immigration assistance, including covid19 related fees. Fresh Graduates are welcome to apply! Role & Responsibilities: \xe2\x80\xa2 Ensure service delivered to our customers meets contractual Key Performance Indicator (\xe2\x80\x98KPIs\xe2\x80\x99) \xe2\x80\xa2 Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution \xe2\x80\xa2 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer \xe2\x80\xa2 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures \xe2\x80\xa2 Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support Job Requirements: \xe2\x80\xa2 Candidate must possess at least SPM or any equivalent \xe2\x80\xa2 Experience in customer service skills \xe2\x80\xa2 Required languages: Basic English (C Grade) and Chinese (Mandarin) \xe2\x80\xa2 Able to speak, read & write in Mandarin (ability in dealing with Mandarin speaking clients) \xe2\x80\xa2 Fresh graduates are strongly encouraged to apply Benefits: \xe2\x80\xa2 Medical Leave & 14D + 1D Annual Leave per annum \xe2\x80\xa2 90 days Tourist Visa Entry \xe2\x80\xa2 VALID working permit upon confirmation of employment (valid for 2 years) \xe2\x80\xa2 Yearly renewal of Employment Contract \xe2\x80\xa2 KPI Incentive \xe2\x80\xa2 Medical insurance coverage \xe2\x80\xa2 Competitive salary package \xe2\x80\xa2 Accommodations & meals provided (Accommodation of 4pax per room; 3 meals per day provided) \xe2\x80\xa2 Training provided \xe2\x80\xa2 Fast career advancement opportunity \xe2\x80\xa2 Cross culture & fun working environment \xe2\x80\xa2 Working experience with cross-regional colleagues and professional gamers in the high-tech software industry! Schedule: \xe2\x80\xa2 Monday to Saturday, 8am \xe2\x80\x93 8pm (12 hours of work daily routine; 2 hours break in between) (Meals provided before/during/after work) Supplemental pay types: \xe2\x80\xa2 Flight tickets from Malaysia to UAE, Dubai \xe2\x80\xa2 Medical Insurance coverage \xe2\x80\xa2 Performance bonus
Agensi Pekerjaan Star Global Sdn Bhd was born through the collaboration with our global partners, from humble beginnings in Singapore 2019 and a recent expansion to Malaysia in 2022. We have accumulated a wealth of talent acquisition knowledge and experience within the Building and Construction sector to more recently the Information Technology industry.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent