Job Description

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls. You are also expected to:

• Delivery excellent customer support & services and always offering patient assistance.
• Respond to customers inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirements.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to De-escalation processesthat involve dissatisfied customers.

Requirements:

• Minimum 6 months relevant working experience in voice channel support in customer services
• Bachelors degree is required
• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
• Proficient in Russin and English is a must
• Always perform duty in professional manner
• To demonstrate willingness and effort to offer help needed to customer and peers with respect
• Being attentive during training & call handling
• Equipped with negotiation skills and able to handle difficult customer over the phone calls.
• Proficient in general computer knowledge & skills.
• Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive
• Always acknowledge and deliver response to Team leader orsupervisor.
• Flexible and quickly adapt to new processes and information changes.
• Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help

Shift TimingApril to Sept is Mon-Fri between 8am to 8pm EST - weekdays onlyOct to March is Mon-Sun 9am to 9pm EST (due to daylight saving) + weekendsWorking Roster5 days per week, each shift is 9 hours durations including 1-hour lunch break and 15 mins short breaktwiceWork Location
KL Sentral (Fully in Office)Remuneration
Total Package up to MYR 8,000Consultant in Charge
Angel Chok | angel.chok@hunters-in.com | 014 612 6048RM7700 + KPI - up to RM300 + night shift allowance

Hunters International