Customer Service (import/export)

Klang, Selangor, Malaysia

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Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.

Responsibilities

Receive customer calls and accurately input orders into the system
Identify customer needs and ensure clear communication to related internal departments.
Responsible for liaising with both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
Preparing Bill of Lading (Seawaybill, Surrendered b/l & Original b/l).
Notify customers of any activities that may result in late delivery.
Co-ordinate with warehouse, inventory and haulage for incoming and deliveries.
Other ad hoc duties assigned.
Familiar with Northport & Westport system, K4 submission

Benefits

Ricebowl

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