Job Description

Job Summary:

Business Process Specialist is responsible for ensuring that the agreed Service Levels and KPIs between the Client Policy Servicing and the Profit Centers are met and where possible exceeded. Responsible for assisting with the improvement of the interaction AIG has with its key stakeholders by being flexible and open to change.

Job Responsibilities:

• Performs business processing transactions that require screening and encoding of data fields.
• Performs non-routine analysis and independent judgment in the application of business rules.
• Following up with the organization s clients or customers to ensure that their requests are accurately provisioned, and issues are sufficiently resolved.
• Preparing reports providing detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
• Opening and closing accounts, processing requests, and collecting the required information regarding matters or complaints that require further attention.
• Maintaining records of all transactions and interactions made with customers.
• Data validating and entry of customer proposals, applications, and transactions into a specific line of business policy processing system.
• Ensure processing turnaround time for policy application/transaction processing is adhered to.
• Generation of quotations, new policies, renewals, endorsements, cancellations, and claims and administration for relevant consumer lines products and according to the agreed upon Standard Operating Procedures.
• Processing of payment-related applications and transactions.
• To service customer requests, answer inquiries, handle complaints, troubleshoot problems, and provide information in a professional manner.

Qualifications

Job Requirements:

• Fluent in spoken and written English & Mandarin (Preferred)
• Computer literate and proficient user of MS Office applications, especially MS Excel and MS Word. Self-motivated and able to take initiative.
• Quick study.
• Primary Working Hours: 8:30 AM 5:30 PM (Mon - Fri) and following the serving country's Public Holiday (i.e., Singapore / HK etc.). Malaysian public holidays will be captured as replacement leave and will be treated as working days.
• Proven ability to work flexible shifts will be an advantage.
• Excellent communication skills and interpersonal skills will be an advantage.
• Ability to communicate information effectively.
• Must be accurate, detail-oriented, and able to complete work rapidly.
• Willingness to demonstrate flexibility and ability to adapt to changing conditions.
• Good relationship-building skills (internal, external, and cross-cultural).
• The ability to document work in progress in accordance with applicable procedures will be an advantage

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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