Job Description

MohonKelayakan1. **Communication Skills**: Excellent verbal and written communication skills.2. **Problem-Solving Skills**: Ability to handle difficult situations and find solutions efficiently.3. **Active Listening**: Ability to listen to customer needs and concerns actively.4. **Interpersonal Skills**: Ability to interact positively with a diverse range of people.5. **Patience and Empathy**: Demonstrating patience and understanding towards customers.6. **Technical Proficiency**: Basic computer skills and familiarity with customer service software, CRMs, and phone systems.7. **Multitasking**: Ability to handle multiple tasks and priorities simultaneously.8. **Attention to Detail**: Accuracy in taking and processing customer information.9. **Time Management**: Efficiently managing time to handle customer inquiries promptly.### **Experience and Education**1. **Education**: High school diploma or equivalent; some positions may require a college degree.2. **Experience**: Previous customer service or related experience is often preferred.3. **Product Knowledge**: Understanding of the company\'s products or services.4. **Training**: Completion of any required training programs provided by the employer.### **Personal Qualities**1. **Reliability**: Punctuality and dependability in attending work and handling responsibilities.2. **Adaptability**: Ability to adapt to changes in the workplace and customer needs.3. **Positive Attitude**: Maintaining a positive and professional demeanor.4. **Team Player**: Ability to work well in a team environment.5. **Conflict Resolution**: Ability to remain calm and resolve conflicts effectively.### **Additional Requirements**1. **Language Proficiency**: Fluency in the primary language(s) of the customer base; multilingual abilities can be a plus.2. **Legal Requirements**: Compliance with any legal requirements, such as background checks.Tanggungjawab### General Responsibilities1. **Answering Inquiries:** Respond to customer queries via phone, email, chat, or in person.2. **Problem Resolution:** Identify and resolve customer issues and complaints efficiently and effectively.3. **Product/Service Knowledge:** Maintain a thorough understanding of the company\'s products or services to provide accurate information and support.4. **Customer Interaction:** Engage with customers in a friendly, professional, and empathetic manner.5. **Documentation:** Record customer interactions, transactions, comments, and complaints accurately in the company\'s system.6. **Feedback Collection:** Gather and report customer feedback to help improve products, services, and customer experience.7. **Order Processing:** Assist customers with placing orders, processing returns, and handling exchanges.8. **Technical Support:** Provide basic troubleshooting and technical support for products or services, if applicable.9. **Follow-up:** Ensure customer issues are resolved and follow up with customers to confirm satisfaction.10. **Compliance:** Adhere to company policies and procedures, as well as regulatory requirements.### Industry-Specific Responsibilities- **Retail:** Handle cash registers, manage stock inquiries, assist with in-store promotions.- **Tech Support:** Provide detailed troubleshooting steps, escalate complex technical issues to higher-level support.- **Healthcare:** Assist patients with appointment scheduling, provide information on medical procedures, handle insurance queries.- **Hospitality:** Manage reservations, address guest complaints, provide concierge services.### Skills and Qualifications- **Communication Skills:** Excellent verbal and written communication abilities.- **Problem-Solving Skills:** Strong analytical and problem-solving capabilities.- **Empathy and Patience:** Ability to remain calm and patient when dealing with difficult customers.- **Technical Proficiency:** Familiarity with customer service software, RM systems, and basic computer skills.- **Time Management:** Ability to manage time effectively and handle multiple tasks simultaneously.- **Team Collaboration:** Work well within a team environment and support team members.### Additional Responsibilities- **Training:** Mentor and train new customer service representatives.- **Quality Assurance:** Participate in quality assurance programs and initiatives.- **Sales Support:** Upsell or cross-sell products and services when appropriate.- **Reporting:** Generate and analyze reports on customer service metrics to identify trends and areas for improvement.Manfaat

• EPF, SOCSO included
• 11 Days gazetted Public holiday as determined by the company.
• 8 Day Annual Leave per year.
• Commission on the total sales per month.
• Allowance , Incentive

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