Job Description

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Client Background: Global Nutrition Company that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products. The company was founded in 1980, and it employs around 7,400 people worldwide

Industry: Healthcare

Location: KL

Headcount: 10

Tenure: Permanent

Remuneration: Basic salary + Jap language allowance RM1,000

Responsibilities:

1. Support day-to-day operations of Contact center through effective communication with Members via telephone, and etc, for Members related activities, including order processing and inquiries handling, cross country info handling.

2. Able to provide buddy system (knowledge sharing and guides the new joiner) through the first few weeks or months on the job.

3. Participate on ad hoc project, event, UAT (user acceptance testing) and provide suggestion / feedback

4. Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system and etc.

5. Able to log SNOW/ISupport and highlight to IT immediately where there is system issue where will affect member\'s experience and operation. Able to work and communicate with IT on the solution and direction.

6. To constantly look for ways of improving performance and to make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time.

7. Able to respond or provide solution to external partner / vendor 3PL on delivery issue i.e problem address , duplicate parcel, return parcel etc

8. Able to take full ownership to communicate with logistic and 3PL when there is urgent issue or feedback and get permeant solution as well as preventive solution

9. Able to build/ create a good relationship with the team in order to build a fun and happy working environment.

Job requirements:

• Proficiency in verbal and written English, another local language (Japanese) proficiency is required

• Pleasant personality with excellent interpersonal skills

• Ability to provide superb customer service and resolve problems independently under the company\'s guidelines

• Self-motivated and attentive to details with strong initiative

• Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours maybe required

• Good computer literacy (Word/Excel/Powerpoint)

• Well groom and manner

Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur

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