Customer Service
Kajang, Selangor, Malaysia
Job Description
- Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
- Provide accurate information about products, services, and company policies.
- Assist customers in resolving issues or complaints by actively listening and offering appropriate solutions.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of product knowledge to effectively address customer inquiries.
- Ensure customer satisfaction by going the extra mile to meet their needs and expectations.
- Document customer interactions and feedback for future reference and analysis.
- Collaborate with other team members and departments to resolve complex customer issues.
- Identify opportunities for product or service improvements based on customer feedback.
- Strive to meet or exceed customer service targets and key performance indicators (KPIs).
- EPF, and Socso
- Good allowance/Incentive
- Annual Bonus
- Annual Leave
Ricebowl
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Job Detail
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Job IdJD1036289
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKajang, Selangor, Malaysia
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EducationNot mentioned