Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer ServiceFollowMYR1,800 - MYR2,800 Per MonthCommission: MYR500 - MYR1,500,More than 40 have applied to this jobPosted 21 hours ago xe2x80xa2 Closing 30 Nov 2024More than 40 have applied to this jobSaveApplyCompany Highlights

• Career Growth Opportunities
• Innovative Work Environment
• Exclusive Employee Benefits

RequirementsJob Vacancy: Customer Service RepresentativeDo you enjoy talking to people over the phone and through chat, helping them solve problems? We're looking for Customer Service Representatives to join our fun and energetic team, providing top-notch service to our customers!Job Requirements:Educational Background:

• Minimum SPM or equivalent, with preference given to those with relevant e-commerce or customer service experience.
• At least 1 year of experience in e-commerce platform operations
• Must be able to converse in English and Mandarin.
• Familiar with the backend operations of platforms like Shopee, Lazada, and Tiktok Shop
• Strong analytical skills to improve strategies based on sales data
• Excellent time management and multitasking abilities
• Strong communication skills and ability to work in a team
• High sense of responsibility, attention to detail, and problem-solving abilities
• Proficient in Excel or similar tools for data processing and reporting

Preferred Qualifications:

• Extensive hands-on experience with e-commerce platforms
• Educational background in marketing or related fields

ResponsibilitiesWhat You'll Be Doing:

• Communicate with customers through phone, chat, and email to provide quick support and solutions.
• Learn about our products so you can respond to customer needs effectively.
• Handle customer complaints and follow up to ensure they are satisfied.
• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Provide accurate information about products and services to assist customers with their needs.
• Handle customer complaints, resolve issues efficiently, and ensure customer satisfaction.
• Process orders, returns, and exchanges on the e-commerce platform.
• Coordinate with other departments, such as logistics, to ensure smooth order fulfillment.
• Maintain records of customer interactions and transactions in the system.
• Follow up with customers to ensure their concerns are fully addressed.
• Stay updated on company products and services to provide the best customer support.

BenefitsWe Offer You:

• Basic salary: RM1,800 - RM2,500 (depending on experience).
• Night shift allowance: RM50 - RM100 per night shift.
• Weekend shift allowance: RM50 - RM100 per weekend shift.
• Total salary can reach RM3,500+ (including allowances and bonuses).
• Competitive Salary: A market-competitive salary to help you succeed in your career
• EPF & SOCSO
• Annual Leave
• Performance Bonuses & Incentives: High achievers will enjoy annual bonuses and incentives
• Career Growth Opportunities: We provide training and development opportunities to help you continuously grow
• Employee Discounts: Exclusive employee discounts on all our products
• Team Building Activities & Annual Trips: Regular employee activities to boost team spirit, plus a company-sponsored annual trip
• Comfortable Work Environment: Modern office setup to enhance your working experience
• State-of-the-Art Tools: High-performance laptop and licensed software to ensure you can work efficiently
• On-the-Job Training & Professional Development: We offer professional on-the-job training and support your personal and career development through advanced courses to keep you competitive and growing

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days
• Company Trip
• Staff Discount
• Annual Bonus
• Accommodation Provided

SkillsE-Commerce Platform Management Customer Relationship Management (CRM) Analytics and Reporting Digital Marketing Inventory ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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