Job Description

Job Scopes:

  • Solve customer inquiries and obtain customer information through hotline, email, and timely contact tools
  • Responding to customer complaints to achieve high customer satisfaction
  • Submit customer complaints using the internal system
  • Provide solutions to customers\' complaints
  • Respond to customer related queries on social media
  • Provide VIP services to major customers and maintain customer relationships
Requirements:
  • SPM and above
  • 2-3 years of call centre/ Manufacturing/ Logistics experiences.
  • Good communication skills
  • Proficiency in office software and computer operation
  • Able to work rotational shift (No midnight shift)
  • Off day will be on weekdays or weekends
  • Full of work enthusiasm and teamwork awareness
  • Applicable for Malaysian only
Job Type: Full-time Salary: RM2,500.00 - RM4,000.00 per month Benefits:
  • Free parking
  • Opportunities for promotion
Schedule:
  • Rotational shift
Supplemental pay types:
  • Performance bonus
  • Yearly bonus
Application Question(s):
  • Average MC rate per year
Experience:
  • Customer Care Specialist: 2 years (Preferred)
Shift availability:
  • Day Shift (Preferred)
  • Night Shift (Preferred)

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Job Detail

  • Job Id
    JD953684
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kota Kemuning, Malaysia
  • Education
    Not mentioned