Customer Service
Kota Kemuning, Malaysia
Job Description
Job Scopes:
- Solve customer inquiries and obtain customer information through hotline, email, and timely contact tools
- Responding to customer complaints to achieve high customer satisfaction
- Submit customer complaints using the internal system
- Provide solutions to customers\' complaints
- Respond to customer related queries on social media
- Provide VIP services to major customers and maintain customer relationships
- SPM and above
- 2-3 years of call centre/ Manufacturing/ Logistics experiences.
- Good communication skills
- Proficiency in office software and computer operation
- Able to work rotational shift (No midnight shift)
- Off day will be on weekdays or weekends
- Full of work enthusiasm and teamwork awareness
- Applicable for Malaysian only
- Free parking
- Opportunities for promotion
- Rotational shift
- Performance bonus
- Yearly bonus
- Average MC rate per year
- Customer Care Specialist: 2 years (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
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Job Detail
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Job IdJD953684
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKota Kemuning, Malaysia
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EducationNot mentioned