Customer Service
Kuala Lumpur, Malaysia
Job Description
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Able to receive continuous feedback and work in a fast-paced working environment
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times
- Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintains and improves quality of service by sharing suggestions and recommendations
- Keeps job knowledge and skills up to date by attending training and continuously learning
- Meets all key performance indicators set by the company and client
- Adheres to the policies and procedures set by the company and client
- KWSP and SOCSO
- Annual leave and sick leave
- Medical & Insurance Coverage
- Career Progression opportunities - you maybe able to get promotion easily.
- Allowance Provided
- Training Provided
- EPF / SOCSO / PCB
- Annual Leave
Ricebowl
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1030441
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned