Customer Service

Kuala Lumpur, Malaysia

Job Description


  • Ability to handle retail transactions and sales, with a focus on upselling products.
  • Able to speak in English
  • Excellent organizational skills and attention to detail in managing administrative tasks.
  • Proficiency with basic office software (e.g., Microsoft Office, Google Suite) and familiarity with point-of-sale systems for retail.
  • Willingness to learn
Work Environment:This is an in-studio position with two distinct shifts:
  • Morning Shift: 11:00 AM - 4:30 PM
  • Night Shift: 4:00 PM - 10:00 PM
Responsibilities
  • Handle Inquiries: Respond to all inquiries (via phone, email, social media, and in-person) regarding ballet class details, schedules, pricing, and policies
  • Handle Inquiries of Dance Classes: Respond promptly to all inquiries about ballet class schedules, pricing, availability, and general studio information (via phone, email, in-person)
  • Handle Retail Sales: Manage retail sales within the studio (e.g., dancewear, ballet shoes, accessories, and other related products.
  • Handle Administrative Paperwork: Process class registrations and maintain accurate student records. Handle necessary paperwork, including student waivers, consent forms, and class change requests. Track payments and ensure accurate invoicing and receipts for both class fees and retail sales.
  • Closing of daily retail sales.
Benefits
  • Annual bonus
  • Incentive
  • Allowance (Carpark, Phone, Attendance)
  • Training provided
  • Parking space provide
  • Open feedback culture, no micro managed
  • Young Generation Culture
  • Team building/activities (halloween, christmas, chinese new year, puasa etc)
  • Casual Wear
  • Flexible working hours
SkillsCommunication Problem-Solving Empathy Patience Time ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1071226
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned