Job Description

Vacancy: *Korean Speaker - Customer Service*
Location: Kuala Lumpur, Malaysia.
\xe2\x9c\x85Salary: RM 7000 - RM8,500
\xe2\x9c\x85Head Counts: 10
\xe2\x9c\x85Start Date: ASAP
\xe2\x9c\x85Experience: 1-2 years Customer Service experience
*Position Summary:*
A Post-Sales Customer Service Representative\xe2\x80\x99s role is to handle all incoming inquiries on the company\xe2\x80\x99s products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound and outbound. The Post-Sales CSR is required to represent Microsoft appropriately to all customer segments. The Post-Sales CSR\xe2\x80\x99s service delivery time will be dedicated to entitlement, routing and screening for Microsoft Technical Support services and servicing customer needs for Technical assistance regarding known issues (i.e. documented issues, basic \xe2\x80\x98how to\xe2\x80\x99 questions, and KB articles).
*Duties and Responsibilities*:
Answers incoming phone calls and incoming e-emails on the Microsoft Customer Service.
Provides a high-level of professional, competent service assistance.
Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty).
Creates and documents interactions in tools supplied by Microsoft.
Validates and registers customer profiles in system.
Translates escalated incidents where necessary.
Registers, handles, answers, and escalates customer complaints.
Provide general information about Microsoft products, technical support policies and licensing. (including websites for customer reference)
Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
Effectively communicates resolution to customer issues.
Verifies Product ID (PID) is valid to grant support only to legal clients
Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
Escalates issues outside of service boundaries or when resolution cannot be confirmed.
Provide call backs and call downs of customers (note: Vendor must be able to track labor associated with these activities).
*Minimum Requirements*
Good English and Korean proficiency
*NOTE:* The company will handle the paperwork and relocation expense.





Role:
Any Other


Industry:
Telecom / ISP


Functional Area:
Any Other


Employment Type:
Full Time


Key Skills:
Customer Service Korean Language