Job Description

• Ensure all day to day Customer Service activities are performed efficiently and effectively in compliance with regulatory requirements to Global Airfreight standard, policies and procedures.
• Responsible for local process management, lookout for areas for improvement.
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Closing sales for the company.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Assist management to maintain excellent relationships with all airline and regulators.
• Maintain standard of work processes, compliance to Company\xe2\x80\x99s Standard Operating Procedures and Quality Management Systems

Job requirements:

• A few years in the logistics industry will be preferred.
• Ability to communicate well in English, Bahasa Malaysia and Chinese/Mandarin will be an added advantage.
• Excellent interpersonal and written and oral communication skills.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable

Job Type: Full-time Salary: Up to RM3,000.00 per month Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Care Specialist: 2 years (Preferred)

Language:

• Mandarin (Preferred)