Customer Service
Malim Jaya, Melaka, Malaysia
Job Description
MohonKelayakan
- Ability to speak, write, and read Mandarin is a must.
- SPM or equivalent.
- Fresh Graduates are encourage to apply.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- A positive attitude and a team player mentality.
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Assist customers with order tracking, delivery status updates, and return processing.
- Handle product return and exchange requests efficiently and professionally.
- Resolve post-purchase complaints and issues, ensuring customer satisfaction.
- Provide accurate information regarding product care, usage, and return policies.
- Document customer interactions and transactions in our CRM system.
- Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
- Maintain a high level of product knowledge to better assist customers with post-purchase queries.
- Participate in training and development programs to enhance skills and knowledge.
- Training Provided
- KWSP and SOCSO
- Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
- Annual Leave
Maukerja
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1068971
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMalim Jaya, Melaka, Malaysia
-
EducationNot mentioned