Customer Service (mandarin Speaker)
Bukit Bintang, Kuala Lumpur, Malaysia
Job Description
- Previous experience of 1-2 years or more in a similar role within the travel, tourism, or hospitality industry preferred.
- Essential proficiency in English (both written and spoken) and Mandarin (Reading , Written and Spoken).
- Knowledge of Japanese and Korean languages would be advantageous.
- Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Conduct research and gather travel/tour information (e.g., hotels, meals, guides, and other services) based on the sales information received.
- Prepare and generate competitive tour quotations for sales teams operating in Southeast Asia, China, and Japan markets.
- Communicate and liaise with sales teams based in Southeast Asia, China and Japan to understand clients\' needs and requirements effectively.
- Handle inquiries from the sales department regarding travel arrangements and tour policies.
- Address sales department inquiries promptly and professionally, ensuring courteous and efficient service through point of contact.
- Perform ad hoc duties as assigned by management.
- Training Provided
- Normal Working Hours (Monday - Friday)
- 13th Month Salary
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Performance Bonus
- 5 Working Days
- Training Provided
Ricebowl
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Job Detail
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Job IdJD1028027
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBukit Bintang, Kuala Lumpur, Malaysia
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EducationNot mentioned