Job Description

e.target.src = \'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png\'" class="object-contain aspect-companyBanner w-full" data-v-5bc811b4>Customer Service (Mandarin Speaker)FollowMYR2,100 - MYR3,000 Per MonthCommission: MYR1,000 - MYR5,000George Town, and +2 other locationsFresh GraduatesBe an early applicant!Posted 2 hours ago \xe2\x80\xa2 Closing 17 Jul 2025Be an early applicant!SaveApplyCompany Highlights

• Fast-track promotion and salary growth
• Be part of one of Malaysia\'s largest e-commerce companies.
• Work with a young, vibrant team of 90s and 00s employees.

Requirements

• Ability to speak, write, and read Mandarin is a must.
• SPM or equivalent.
• Fresh Graduates are encourage to apply.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A positive attitude and a team player mentality.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Assist customers with order tracking, delivery status updates, and return processing.
• Resolve post-purchase complaints and issues, ensuring customer satisfaction.
• Provide accurate information regarding product care, usage, and return policies.
• Document customer interactions and transactions in our CRM system.
• Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
• Maintain a high level of product knowledge to better assist customers with post-purchase queries.

Benefits

• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Allowance Provided
• Training Provided
• Annual bonus
• KWSP and SOCSO
• Company trip.
• Annual Leave

Additional Benefits

• Training Provided
• Allowance Provided
• Annual Bonus
• EPF / SOCSO / PCB
• Company Trip
• Annual Leave
• Bonus

SkillsCustomer service Documentation Resolving Conflict Multi-tasking Communication Skill Customer Inquiries Customer SatisfactionImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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