Customer Service (mandarin Speaker)
Bukit Mertajam, Pulau Pinang, Malaysia
Job Description
MohonCompany Highlights
- Fast-track promotion and salary growth.
- Be part of one of Malaysia's largest e-commerce companies.
- Work with a young, vibrant team of 90s and 00s employees.
- Ability to speak, write, and read Mandarin is a must.
- SPM or equivalent.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organizational skills.
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Assist customers with order tracking, delivery status updates, and return processing.
- Resolve post-purchase complaints and issues, ensuring customer satisfaction.
- Provide accurate information regarding product care, usage, and return policies.
- Document customer interactions and transactions in our CRM system.
- Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
- Maintain a high level of product knowledge to better assist customers with post-purchase queries.
- Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
- Training Provided
- Annual bonus
- EPF and SOCSO
- Annual Leave
Maukerja
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1079595
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBukit Mertajam, Pulau Pinang, Malaysia
-
EducationNot mentioned