Job Description

• Excellent spoken and written communication abilities in both Mandarin & English.
• Candidates must possess at least a SPM/Diploma / Bachelor\'s Degree in Business Administration, Banking, Mass Communications or any equivalent.
• At least 1 year of customer service work experience, with experience in customer service management is preferred.
• Fresh graduates are also encouraged to apply ; Experienced candidates will be added advantage
• Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.
• Demonstrated analytical and problem-solving skills.
• Working knowledge and understanding of the Internet, familiar with RM is preferred.
• Able to work on shift.
• Prefer candidates who stay in the Kuala Lumpur/ Selangor area.
• IMMEDIATE HIRING

Responsibilities

• Respond effectively and efficiently with customers through various channels.
• Develop rapport with customers to understand and adequately make appropriate requirements for development and support requests.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Provide recommendations within the area of expertise to support customer needs.
• Handle order complains in a timely manner, form a work log, and provide timely feedback on abnormal problems.
• This position is one (1 ) year renewable contract.

Benefits

• Work From Home
• Attractive salary + allowance
• Professional training will be provided
• Good working environment
• Annual Leave + Medical Leave
• Work 5 days per week
• Career Advancement
• Salary Increment

SkillsCustomer Service Executive Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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