Customer Service (mandarin Speaker, Penang)
George Town, Pulau Pinang, Malaysia
Job Description
MohonKelayakan
- Knowledge about types of contents on social sites and e-commerce sites
- Able to speak in Mandarin
- Great attitude for customer service
- Analytical skills
- Eye for details
- Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off
- Working Location in Georgetown, Penang.
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through Contact Us inquiry form
- Perform call back with customers for transaction confirmations
- Respond to customers\' queries and concerns with the aim of achieving first call resolution
- Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Optical Allowance
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Maukerja
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Job Detail
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Job IdJD1044910
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned