Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-b40fe036>Customer Service Mandarin/CantoneseFollowMYR4,000 - MYR4,500 Per MonthKL City,Be an early applicant!Posted 4 hours ago xe2x80xa2 Closing 3 Sep 2025Be an early applicant!SaveApplyRequirementsPosition - Customer Service ExecutiveStart Date - 20th JanRequirement : Degree/Diploma | Fresh Grad [SPM WITH EXP][ PASSED SPM WITH CERT]Working Hour : 5 days in a week (Mon-Sun). Permanent night shift , 9pm-6am (Rotation Shift)Working Location : KL SentralLanguage : Mandarin/Cantonese/ both ( Able to converse, read and write)Salary : RM4000-RM4500KPI : Up to 300RMNight Shift Allowance : Up to 320RM- Minumim 1 year relevant working experience in voice channel support in customer service- Strong in communication skill in oral & written, deliver active listening and able to articulate step bystep problem solving.- Proficient in Mandarin either Cantonese and English is a must- Malaysian Native speaker with above or more required languages is an added advantage- Always perform duty in professional manner at all times- To demonstrate willingness and effort to offer help needed to customer and peers with respect- Being attentive during training & call handling- Equipped with negotiation skills and able to handle difficult customer over the phone calls.- Proficient in general computer knowledge & skills.- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & beresponsive- Always acknowledge and deliver respond to Team leader or supervisor.- Flexible and quickly adapt to new processws and information changes.- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer helpResponsibilities- Take call and provide accurate answer to customer queries.- Delivery excellent customer support & services and offering patient assistance at all times.- Respond to customer's inquiries over knowledge acquired through training (client product,continuous improvement, and refresher courses).- Deliver customers support & services effectively through active communications.- Meet and exceed all key performance indicators set by the company and the client.- Adhere to given works roster including but not limited to weekends, public holidays, split off and restday due to business requirement.- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.- Abide to De-escalation processes that involving dissatisfied customerBenefits

• 5 days working
• Fresh Graduates are welcome to apply.
• EPF & SOCSO
• Medical leave
• Annual leave
• Rest & relax area.

Additional Benefits

• Allowance Provided
• 5 Working Days

SkillsCustomer Service Fluency in Mandarin Customer Experience CantoneseImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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