Customer Service & Marketplace Assistant
Job Description
- Managing customer service inquiries efficiently and effectively - Respond to external / internal customers in a professional and timely manner. - Resolving any issues to ensure a top rated seller status. - Order all the packaging materials for the online sales operation - Answering client correspondences through email, social media, and by phone. - Managing orders and ensuring their prompt delivery. - Acquire and apply product knowledge and effectively communicate them to
customers to build sales based on customer\xe2\x80\x99s needs. - Closing the sale including upselling, cross-selling, and reinforcing customers purchase decision. - Follow-up on client enquiries and requests, including after sales services,
proactively and efficiently. Requirements: - Basic understanding of sales principles and customer service practices - Customer service focus - Friendly, helpful, confident and engaging personalities - Disciplined and responsible - Prefer Mandarin speaker Job Type: Full-time Salary: RM1,800.00 - RM2,500.00 per month Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Day shift
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
- Klang: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Customer Care Specialist (Required)
- Mandarin (Required)
- Bahasa / Englis (Required)
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Job Detail
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Job IdJD892321
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKlang, Malaysia
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EducationNot mentioned