Customer Service

Mid Valley City, Kuala Lumpur, Malaysia

Job Description


As a Customer Service, you are passionate about providing exceptional customer service to ensure optimum customer satisfaction.As the first-line response to customers, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer.As part of the team, you will be in line with our customers to address and resolve issues via Live Chat or enquiry channels.You will work with various teams to resolve customer support concerns, escalate issues, and serve as an ambassador for our brand.

  • Candidates in any field, are welcome to apply
  • Require the minimum level of education
  • Experience in Telegram, Live Chat, or any other Customer Service Communication Channel is advantageous.
  • Computer literacy in Microsoft Office (Excel and Word)
Responsibilities1. Maintaining a positive, empathetic and professional attitude toward customers at all times2. Responding promptly to customer inquiries3. Communicating with customers through various channels4. Acknowledging and resolving customer complaints5. Knowing our products inside and out so that you can answer questions6. Processing orders, forms, applications, and requests7. Keeping records of customer interactions, transactions, comments and complaints8. Communicating and coordinating with colleagues as necessary9. Ensure customer satisfaction and provide professional customer supportBenefits
  • Profit Sharing Based (10%)
  • Shift Allowance
  • Accommodation Provided
Additional Benefits
  • Training Provided
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Job Detail

  • Job Id
    JD1071848
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mid Valley City, Kuala Lumpur, Malaysia
  • Education
    Not mentioned