Job Description

s: \xe2\x80\xa2 Manages, support, and resolve service enquiries especially disputes arising from users regarding the product. \xe2\x80\xa2 Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. \xe2\x80\xa2 Develop and execute a customer experience strategy to ensure that all customers are treated with care and respect by taking proactive steps to maintain positive experiences. \xe2\x80\xa2 Tracking customer experiences across online and offline channels, devices, and touchpoints. \xe2\x80\xa2 Continually monitor customer feedback and benchmark against competitors\xe2\x80\x99 performance to make improvements as needed. \xe2\x80\xa2 Performing product tests, evaluating after-sales and support services, and facilitating improvements. \xe2\x80\xa2 Analysing customer feedback on our product and new releases, as well as preparing reports such as technical issues, as well as customer compliments and complaints. \xe2\x80\xa2 Monitor and maintain relationships with partners to ensure that they are satisfied with our service. \xe2\x80\xa2 Work closely with other departments to better understand what our customers want and conduct research when needed to gather customer insights. \xe2\x80\xa2 Find ways to increase the quality of customer service and propose strategies for improvement. \xe2\x80\xa2 Keeping informed of industry trends and new CRM technologies. Requirements: \xe2\x80\xa2 Candidate must possess at least a SPM/STPM Level with minimum of 2 years customer services/ support experiences. \xe2\x80\xa2 Experiences in hospitality/ tourism industry would be an added advantage. \xe2\x80\xa2 Required language(s): Bahasa Malaysia, English, Mandarin. \xe2\x80\xa2 Extensive experience in gathering and interpreting customer experience information. \xe2\x80\xa2 Team player and able to work independently with minimum supervision. \xe2\x80\xa2 Details-oriented people who can seek for the finest details in a task. \xe2\x80\xa2 Ability to work independently, under pressure while keeping KPI requirements in-checked \xe2\x80\xa2 Exceptional interpersonal skills and a customer-oriented person. \xe2\x80\xa2 Superb communication, collaboration, and problem-solving skills with the ability to resolve queries from users and think out of the box for solutions.
Founded in 2002, PEOPLElogy Development has grown in leaps and bounds (are still growing) as the premier People Development Solutions Provider, with a passion in building successful organisations to achieve competitive advantages through superior PEOPLE skills, work METHODOLOGY, and moving forward with the latest TECHNOLOGY skills. People The Human element plays a huge role as they are the cogs and wheels that drives the company to achieve their goals. Methodology Each organization requires an empirical, replicable methodology not just for their business operation, but to track individual work performance and current organization\xe2\x80\x99s progress in achieving their goals. Technology As we move further into the digital age, applying the latest technology in business is a both a monumental and pertinent direction in order to stay competitive.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent