Job Description

• Manages, support, and resolve service enquiries especially disputes arising from users regarding the product.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Develop and execute a customer experience strategy to ensure that all customers are treated with care and respect by taking proactive steps to maintain positive experiences.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Continually monitor customer feedback and benchmark against competitors\xe2\x80\x99 performance to make improvements as needed.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Analysing customer feedback on our product and new releases, as well as preparing reports such as technical issues, as well as customer compliments and complaints.
• Monitor and maintain relationships with partners to ensure that they are satisfied with our service.
• Work closely with other departments to better understand what our customers want and conduct research when needed to gather customer insights.
• Find ways to increase the quality of customer service and propose strategies for improvement.
• Keeping informed of industry trends and new CRM technologies.

Requirements:

• Candidate must possess at least a SPM/STPM Level with minimum of 2 years customer services/ support experiences.
• Experiences in hospitality/ tourism industry would be an added advantage.
• Required language(s): Bahasa Malaysia, English, Mandarin.
• Extensive experience in gathering and interpreting customer experience information.
• Team player and able to work independently with minimum supervision.
• Details-oriented people who can seek for the finest details in a task.
• Ability to work independently, under pressure while keeping KPI requirements in-checked
• Exceptional interpersonal skills and a customer-oriented person.
• Superb communication, collaboration, and problem-solving skills with the ability to resolve queries from users and think out of the box for solutions.

Location: Boulevard Office, Mid Valley, KL Job Type: Full-time Salary: RM2,000.00 - RM2,500.00 per month Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 02/28/2023