Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer ServiceFollowMYR2,000 - MYR3,000 Per MonthCommission: MYR100 - MYR1,000Pandan Indah,Fresh GraduatesFewer than 15 applicants. Your chances are good!Posted 4 hours ago xe2x80xa2 Closing 27 Jan 2025Fewer than 15 applicants. Your chances are good!SaveApplyRequirementsSalaryThe salary offered for the position varies between RM2000 and RM3000++, based on the candidate's level of skill and work experience, with additional performance-based incentives and extra allowances.ScheduleEvery month, you'll work two weeks with 5 workdays each, then switch IT up with two weeks of 6 workdays each. You'll need to work on public holidays alternate, but don't worry-working on a public holiday means you get 2 extra days off!Requirements

• SPM/High school diploma or equivalent
• Proficiency in basic computer applications
• Experience in customer service is preferred, but fresh graduates are welcome with training provided.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Fresh graduates are encouraged to apply.
• Language required: English, Bahasa Malaysia, Mandarin.

Responsibilities

• Handle customer inquiries via live chat, phone, email, and in-person
• Assist customers with placing orders and selecting floral arrangements
• Resolve customer complaints and issues in a professional and timely manner
• Maintain accurate records of customer interactions and transactions
• Coordinate with the florist team, delivery team, and riders to ensure timely and accurate deliveries
• Continuously seek process improvements and meet targets to ensure customer satisfaction
• Follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards
• Able to work overtime when orders are high, especially during peak seasons like Valentine's Day and Mother's Day.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company

Benefits

• Basic
• EPF
• SOCSO & EIS
• Overtime
• Commission
• Allowance
• Yearly Bonus & Seasonal Bonus

Additional Benefits

• Overtime Pay
• Training Provided
• Allowance Provided

SkillsCommunication Problem-Solving Multitasking PatienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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