Job Description

MohonKelayakan

• Education: At least a diploma or bachelor\'s degree in a relevant field of business administration.
• Language Skills: Proficiency in Mandarin, English, and Bahasa Malaysia.
• Communication: Excellent spoken and written communication skills in Mandarin and English, along with strong interpersonal abilities.
• Bonus: Fluency in Mandarin is a plus.
• Problem Solving: Strong problem-solving skills and a customer-focused mindset.
• Attitude: A positive attitude and the ability to work effectively in a team.
• Tech Skills: Basic computer skills and familiarity with customer service software and Microsoft Office.
• Experience: Prior customer service experience is a bonus but not required. Sales knowledge and experience are highly valued.
• Flexibility: Willingness to work on a shift basis, including weekends and public holidays.
• Fresh Graduates: Fresh graduates are encouraged to apply.

Tanggungjawab

• Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring customer satisfaction.
• Utilize effective sales techniques to identify upselling and cross-selling opportunities to enhance the customer\'s experience and contribute to revenue growth.
• Handle customer interactions through various communication channels, including phone calls, email, messenger, and web apps live chat.
• Assist customers with product information, order inquiries, and returns.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure a seamless customer experience.
• Identify and report potential product issues or customer trends to improve our services.
• Identifying opportunities for process improvements and customer satisfaction enhancement.

Manfaat

• EPF/SOCSO
• Performance Bonus
• Annual Leave
• Birthday Leave
• Attendance Bonus
• Parking Allowance
• Dental coverage
• Optical coverage
• Training Provided
• Career Development
• Near to Public Transport

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