Customer Service (pharmaceutical)
Kuala Lumpur, Malaysia
Job Description
Location: Kuala Lumpurs:
- Facilitate smooth communication with doctors in private practices and hospitals through efficient inbound and outbound calls.
- Provide inbound customer service support, including order taking, processing, tracking, and follow-up with doctors.
- Assist doctors with inquiries about healthcare products related to hypertension, including pricing and specifications.
- Skilfully screen and redirect incoming calls while identifying customer needs to ensure satisfaction.
- Follow established communication protocols to offer accurate information via phone or email.
- Stay informed about product knowledge and company policies to provide clear assistance.
- Help customers understand their needs and promote effective use of services, creating a positive experience.
- Candidate must possess at least a Bachelor\'s Degree in Customer Service Management, Business Administration, English Studies, or any relevant field.
- Minimum 1 year of working experience in customer service or administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Possess excellent written and verbal English communication skills.
- Candidate must possess professional attitude and appearance.
Consultant : Fiona Yong
Email:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo. 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440
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Job Detail
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Job IdJD1065033
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3500 - 4000 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned