Job Description

• 3+ years experience in global company with experience in Customer Service and Sales Coordination
• Proficiency in MS Office and ERP system on Customer Order Management
• Good communication and interpersonal skill to handle customers and sales team correspondence
• Customer centricity to meet service level and achieve business performance goals
• Effective listening, willingness to learn and adaptive for efficient sales coordination & customer service
• Multi-tasking skills with good time management
• Self-driven, adaptive, collaborative & team player and able to work efficiently in fast paced environment
• Proficiency in English and other local language preferable
• Ability to learn quickly and adapt to changes

• Customer enquiry handling on leads and coordination with sales team for quotes and opportunity conversion
• Sales order processing from order receipt till invoicing & timely delivery
• Coordination with customer, sales & finance team for timely collection of payment
• RM Sales Force Management & ERP system for leads, quotes, order processing, billing and case management
• SOP adherence on customer master creation, price update, credit deviation & customer complaints resolving.
• Inside Sales Coordination for achieving deliverable on sales targets, on time delivery and AR collection.
• Customer correspondence and internal team communication timely in an efficient manner
• Upkeep of customer and material data
• Customer Service improvement projects

• 5-day working week
• Opportunity to regional exposure
• Group Hospitalization and Personal Accident insurance coverage
• Medical and Dental benefit
• Year-end performance bonus scheme
• Friendly working environment

Ricebowl