* Handle in-bound and out-bound communications with priority for online channels (i.e live chats and written correspondence). * Handle case escalations by working with internal stakeholders to resolve issues. * Manage customer expectations, with clear and timely communication. * Accurate and clear information is always being communicated to the customers, on products as well as other general queries. * Ensure all customer interactions are updated on a daily basis into an internal database tracking system.
NSB Home Appliances Sdn Bhd established in 2011, a sister company of NSB Lighting Sdn Bhd. NSB Home Appliances Sdn Bhd focuses on marketing designers\' fan series to Malaysian and later table fan series was added to the list. All products offered by NSB Home Appliances are carefully selected in terms of design, functional and energy efficiency. NSB Home Appliances holds a number of sole distributorship of innovative international well known fan brands in Malaysia, such as Vento from Taiwan, Faro from Spain and Aeratron from Australia, all these brands offer not only good design but also functional quality fans for both domestic and international markets. 2014 NSB Home Appliances introduced new in house fan brand NSB FAN with the mission to offer domestic fan market with better quality and original NSB in house designer fan series. NSB Home Appliances following NSB Lighting foot steps, begin working with renowned designers for designer fan series. An incredible milestone for the brand in 2014, NSB Fan collaborated with the world most admired and respected designer Karim Rashid for NSB designer fan series to give design conscious consumers more choice. First NSB FAN x Karim Rashid fan series was launched in 2015. NSB FAN\'s fan not only available in Malaysia but also overseas
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent