Customer Service Rep

Bayan Lepas, Pulau Pinang, Malaysia

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Renesas Electronics (Penang) Sdn. Bhd

Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia

Job Highlights:

Your New Role:

Standard order management including expedites/pull ins/cancellation/push outs.
Support Customer\'s RMA & other RMA related FA support.
Support review of account booking/backlog/billing with Sales.
Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
Partner with Sales to manage all Renesas communications with Distis/customers.
Renesas contact for Distis and Sales for any other topics.

Preferred Skills & Knowledge:

Bachelor\'s Degree or above in any field. With minimum of 5 years related experience in the field of
Customer Operations or Support and/or Inside Sales.
Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
knowledge of Order management system, eg: SAP, Model N, Oracle
Fluent in English & Chinese in both oral and written
Must possess strong problem solving, communication and interpersonal skills.

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