Job Description

MohonKelayakan

• Education: Diploma or Degree in Human Resources, IT, Business, or related fields.
• Experience:

• 1-2 years in customer support, preferably with HRMS or HR software.
• Knowledge of HR processes (payroll, attendance, leave management).
• Technical Skills:

• Basic understanding of HRMS or HR software.
• Problem-solving skills in software troubleshooting.
• SQL or C# knowledge is an advantage.
• Communication:

• Strong English skills (Mandarin is a plus).
• Ability to explain technical issues clearly to customers.
• Customer Service:

• Excellent support skills with a patient and friendly approach.
• Experience handling multiple customer queries (WhatsApp, email, phone).
• Other Skills:

• Good time management and attention to detail.
• Team player, able to collaborate with different departments.

Tanggungjawab

• Customer Support:

• Provide timely assistance to users via WhatsApp, email, and phone.
• Resolve HRMS-related issues, such as payroll, attendance, and leave queries.
• Troubleshooting:

• Diagnose and resolve technical problems with the HRMS system.
• Escalate complex issues to the development team when necessary.
• User Training:

• Guide customers through system features and functions.
• Assist in training new users on the HRMS platform.
• Record Keeping:

• Log all customer interactions and solutions provided.
• Maintain accurate documentation of issues and resolutions.
• Collaboration:

• Work with the support, sales, and development teams to resolve customer problems.
• Provide feedback to improve the HRMS system based on customer input.
• Reporting:

• Prepare reports on common issues and suggest improvements.
• Customer Satisfaction:

• Ensure high levels of customer satisfaction by delivering excellent service.

Manfaat

• Statutory Contributions: EPF, SOCSO & EIS included.
• Yearly Bonus: Based on individual and company performance.
• Performance-Based Allowances: Additional incentives based on sales achievements.
• Overtime Allowance: Compensation for extra hours worked.
• Annual Leave: Paid leave, including public holidays.
• Career Growth: Opportunities for professional development and advancement.

KemahiranTechnical Troubleshooting Strong Communication Customer Service Problem-Solving Knowledge of SoftwareImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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