Job Description

Entity: FinanceJob Family Group: Business Support Group:The role is to assist the Master Distributor with their purchases in a manner that is conductive to building long-term relationships between Castrol and its customers.This role is operational, to reactively take and proactively manage the customer orders, ensuring that these are processed in a way that our service commitments to the customers are met.Key AccountabilitiesCustomer Service OperationsFull order management and order processing (including order acknowledgement and confirmation with master distributor), closely coordinating with GSC for the internal ordering process (perform SD process in system) and product ownership/title transfer at international water (12 nautical miles away from PH shores)Support import process and documentations (bill of lading, commercial invoice, packing list) so that Master Distributor can perform custom clearance and import activities at destinationOther process in O2C cycle, recording sales, credit management, payment/collection process with master distributor till close of sales Coordinate for sales forecast from Master Distributor to be loaded to relevant system in connection with Sales ManagerResponsible for customer complaint management process, including delivery timeline to master distributor, and including quantity/quality imported product disputeCoordinate and share information on counterfeit issues in local market with Brand Protection team to protect Castrol\xe2\x80\x99s brand Support sales with customer related mattersGSCPlacing OD orders to IUS source plantsCoordinating documentations from source plant to CSPL and CSPL to NTM to complete the whole transaction cycleJob Holder RequirementsEducationUniversity degree OR equivalent desirableExperiencePrevious Customer Service experience, exposure to sales or related customer services activities, relevant work experience 2 year +Proven business understanding and awareness of internal and external customer needsUnderstanding International Commerce Terms for clear communication and execution of operating model where CSPL sells to master distributor and IUS source plants will deliver directly from original source to Philippines portsCapable of understanding Philippines law/ Singapore law and legislation and ensure compliance with the operations.Skills & CompetenciesEnthusiastic & resourceful individual, performance drivenSAP/JDE/KERIS and other ERP operational skills (proven) \xe2\x80\x93 advanced level of knowledge and applicationComputer Literacy: Microsoft Office toolsExcellent interpersonal skillsCustomer Service & Business Knowledge: Awareness of customer needs; Provide excellent quality customer service; Maintain good customer contacts; Problem solving skillsInternal functional navigation in service of the customer - SkilfulDelivers an effortless customer experience - SkilfulUsing operational tools to improve customer experience \xe2\x80\x93 SkilfulCustomer promise execution \xe2\x80\x93 SkilfulSystems knowledge: SkilfulComputer literacy - Microsoft Office Apps - SkilfulAt bp, we provide the following environment and benefits to you:A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valuedPossibility to join our social communities and networksLearning opportunities and other development opportunities to craft your career pathLife and health insurance, medical care packageAnd many other benefits.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.Don\xe2\x80\x99t hesitate to get in touch with us to request any accommodations.Travel Requirement No travel is expected with this roleRelocation Assistance: This role is not eligible for relocationRemote Type: This position is a hybrid of office/remote workingSkills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload PrioritizationLegal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp\xe2\x80\x99s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please to request accommodations.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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