Job Description

Key Responsibilities

• Handle customer and stakeholder inquiries and complaints efficiently and effectively, taking ownership and escalating where required.
• Managing customer and commercial team interactions through telephony services
• Contribute to achieving the team\xe2\x80\x99s set KPI\xe2\x80\x99s by ensuring all customer orders, bookings and invoices are processed accurately and efficiently, in compliance with all JJM Quality systems and relevant SOP\xe2\x80\x99s.
• Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations. Complete consignment counting reconciliation activities & expired inventory activities as required within specified timeframes.
• Contribute to the National Customer Service Network, providing support when needed.
• Build effective relationships with internal and external stakeholders\xe2\x80\x99 including interdepartmental peers and management, hospital staff in theatre, purchasing and bookings, and surgeons\xe2\x80\x99 rooms.
• Takes ownership for accuracy and completeness of work.
• Ensure we comply with the Five Quality Principles in everything we do.
• Hours of operation are between 8am and 5.30pm (NZ) and 7.00am-8.30pm (AU) and this role may require a staggered start and finish time to cover these hours.
• Collaborating across multiple departments which include but not limited to Finance, Warehouse, Supply Chain, Commercial team, Loan kits etc
• Working across multiple business units including but not limited to Ethicon, DPS, and Mentor

Required Skills:

• Generally requires 2+ years related experience
• English + Others (based on the regional needs)
• Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP,etc.)
• Office skills: Standard office telephone, Email, Outlook
• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications
• Experience in commercial relationship and negotiation, able to handle Customer interaction.
• Demonstrated ability to translate Customer needs into business requirements.
• Proven ability to handle multiple competing priorities

Job Type: Full-time Salary: RM5,000.00 - RM6,000.00 per month Experience:

• Customer Care Specialist: 2 years (Preferred)

Language:

• English (Preferred)