Customer Service Representative

Kuala Lumpur, Malaysia

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Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
Demonstrate high degree of integrity and confidentiality

Responsibilities

To assist the candidate with all aspects of the testing process from registration to test delivery.
To interface between candidates, clients, and test sites in a professional and efficient manner Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
Achieve and maintain all key quality and productivity metrics.
Escalate unresolved candidate grievances to designated departments for further investigation.
To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
To ensure excellent reliability with minimal unplanned absences as per company guidelines
To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
To meet agreed objectives enabling the corporate objectives to be achieved Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Benefits

Additional Benefits

Ricebowl

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