Customer Service Representative
Job Description
\xe2\x97\x8f Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints. \xe2\x97\x8f Communicate effectively across all channels , Email and Online Chat and Social Media. \xe2\x97\x8f Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets etc.) \xe2\x97\x8f Provide feedback to help improve processes and tools to increase efficiency of the team. \xe2\x97\x8f Identify documentation gaps or opportunities and recommend to management \xe2\x97\x8f Identify process improvements and make recommendations to management \xe2\x97\x8f Be a key team player and working closely with other departments (Logistics, Brand and Sales) to ensure strong communication and resolve issues quickly and effectively \xe2\x97\x8f To attend customer enquiries offline and online \xe2\x97\x8f Work closely with admin department on resolving customer enquiries regarding warranty claims. Job Type: Full-time Salary: RM1,500.12 - RM2,500.00 per month Benefits:
- Opportunities for promotion
- Professional development
- Monday to Friday
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Required)
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Job Detail
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Job IdJD996482
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned