Establish and maintain consistent customer service standards.
Regular training to ensure adherence to these guidelines.
Performance Measurement:
Gather customer feedback via surveys and comment cards.
Track specific performance metrics like response time and satisfaction scores.
Management Oversight:
Managers frequently monitor staff performance and provide support.
Conduct meetings to discuss and improve customer service practices.
Complaint Handling:
Implement a swift process for resolving customer complaints.
Follow up with customers to ensure satisfaction post-resolution.
Use of Technology:
Employ tools like CRM for efficient customer interaction management.
Integrate chatbots and hotlines for real-time support.
Education/Professional Qualification
SPM/STPM OR Diploma Holder
Relevant training or courses that Secretary and Administrative
Professional ExperiencePossess at least 1- or 2-years\' experience in Secretary and Office AdministratorCompetenciesRisk ManagementGovernance, Risk and Integrity:Understand, at minimal:
The Group and BU/OU/Support Department governance structure and process;
BU/OU/Support Department operating parameters;
Laws, rules and regulations impacting BU/OU/Support Department area of operations;
The Group\'s principles and requirements of the Group\'s Code of Business Conduct ("COBC"), Group Policies and Authorities (\xe2\x80\x9cGPA\xe2\x80\x9d) and related policies and procedures.
The basic application of risk management in the BU/OU/Support Department area of operations;
[the above is collectively known as \xe2\x80\x9crequirements\xe2\x80\x9d]Drive, lead and/or assist in: