Job Description

MohonKelayakan

• Excellent communication skills in both English and Bahasa Malaysia.
• Customer-oriented mindset with a positive attitude and strong interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Problem-solving abilities and resilience in handling challenges.
• Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
• Previous experience in customer service, hospitality, or related fields is preferred.
• Proficiency in Mandarin language communication is a plus.

Working Days: 6 days per week (5 days in-office, 1 day remote)Tanggungjawab

• Responding to Customer Inquiries: Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.
• Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.
• Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.
• Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.
• Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.
• Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.
• Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.

Manfaat

• Salary Range: RM2200 - RM2800
• EPF/SOCSO
• Annual Leave

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