Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service RepresentativeFollowMYR1,800 - MYR2,000 Per Month,Be an early applicant!Posted a day ago xe2x80xa2 Closing 30 Nov 2024Be an early applicant!SaveApplyRequirementsAre you a motivated individual with a friendly personality? Do you enjoy helping others and resolving customer inquiries efficiently? We are looking for a passionate Customer Service Representative to join our team and deliver exceptional support to our valued customers.Requirements:

• Minimum SPM or higher.
• Fluent in English and Bahasa Malaysia, with excellent verbal and written communication skills.
• Previous experience in customer service, online sales, or a related field is preferred.
• Strong problem-solving abilities, attention to detail, and proficiency in computer applications.
• Ability to work evenings, weekends, and public holidays when required.
• Positive attitude, friendly demeanor, and a genuine desire to help others.

What We Offer:

• Competitive salary and benefits (Bonus, allowance, etc)
• Comprehensive training and opportunities for career development.
• A supportive and collaborative work environment.

Responsibilities

• Handle customer inquiries through phone, email, and live chat in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, tracking, returns, and resolving complaints, ensuring prompt and positive resolutions.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Collaborate with other departments, such as sales, marketing, logistics, and team members, to ensure seamless and satisfying customer experiences.
• Keep accurate and detailed records of all customer interactions and transactions.
• Handle multiple tasks efficiently while maintaining a high level of accuracy.
• Continuously seek opportunities to enhance the customer experience by suggesting and implementing process improvements.

Benefits

• Competitive salary
• EPF, SOCSO
• Bonuses
• Opportunities for career growth and advancement
• Friendly and supportive work environment

Additional Benefits

• Training Provided
• Allowance Provided
• Staff Activities

SkillsCustomer service Product Knowledge Market Knowledge Problem Solving Phone SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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