Job Description

• Passionate about enhancing customer experience to promote retention and loyalty.
• Ability to remain calm and empathetic in high-stress situations.
• Attention to detail and analytical.
• Excellent interpersonal skills and collaboration.
• Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities.
• Knowledge of using any RM tool will be an added advantage.
• Experience in e-commerce, retail, or consumer product support.

• Parent/Guardian Communication: Serve as the primary point of contact for parents and guardians, addressing inquiries, providing information, and ensuring effective communication between the facility and families.
• Enrollment Assistance: Assist in the enrollment process by providing information about programs, guiding parents through necessary paperwork, and explaining policies and procedures.
• Issue Resolution: Handle and resolve customer concerns, complaints, or issues in a professional and timely manner, ensuring the satisfaction of parents and maintaining a positive relationship.
• Tours and Orientation: Conduct facility tours for prospective parents, providing information on educational programs, safety measures, and answering questions to help them make informed decisions.
• 5Documentation and Records: Maintain accurate and organized records of parent communications, enrollment details, and other relevant information to ensure efficient operations.
• Collaboration with Staff: Work closely with teachers, administrative staff, and other team members to ensure a cohesive and supportive environment for children and their families.
• Following up with clients or customers to check that they\'re still satisfied with any purchases.
• Determining the quickest, most effective ways to answer a client\'s or customer\'s questions.
• Any assigned job tasks such as handling franchisee enquiries as well as internal and external events or programs.

• 5-day work week and extra paid holidays
• Birthday Off
• Company Trips
• Company Events
• Great flexibility and personable environment
• Career progression and opportunities to advance
• Medical allowance
• Work performance incentive/bonus

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided

Ricebowl