Customer Service
Sungai Petani, Malaysia
Job Description
Responsibility
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company\'s service standards.
- Effectively manage large numbers of incoming whatsapp & call
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Experience in automotive (good advantage)
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Parental leave
- Fixed shift
- Attendance bonus
- Overtime pay
- Performance bonus
- Sungai Petani: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Customer service: 2 years (Preferred)
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Job Detail
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Job IdJD990442
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSungai Petani, Malaysia
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EducationNot mentioned