Job Description

Responsible for the effective execution of the company\xe2\x80\x99s post-sales customer service and engineering support activities, including maintaining a clear feedback channel with customers, and ensure a close coordination amongst pre-sales, account managers, procurement, logistics and product management team, to deliver a high level of customer satisfaction in all deployed projects. Detailed activities comprising:

• Ensure customer service operations are performed in an efficient and effective manner within dateline, in adherence to all standard operating procedures (SOPs).

• Responsible for preparation of assigned projects, including facilities and layout requirements, and actual facility renovations.

• Provide professional support to resolve technical issues, including carrying out of troubleshooting and general repair work to also reduce corrective maintenance, and the maintenance and upkeeping of equipment and facilities of deployed projects.

• Responsible for accurate and prompt update of customer\xe2\x80\x99s details and information to database.

Job Requirements

Position requirements:

• Experience and Education: minimum 3 years working experience with respective stints in customer service, in similar industry, with at least a SPM (or equivalent).

• Personality: sense of ownership, responsibility, being proactive, details-oriented, logical thinking and effective planning, being a team player, also being firm and persuasive, and being honest. Good telephony and email writing skills, as well as good interpersonal communication skills.

• Language: proficient in English and Bahasa Malaysia (oral and written).

• Travel requirement: possess own transport, willing to travel locally or outstation.

• IT Literacy: familiar with Microsoft office Excel, Word, and good to know SAP Business One.

Additional Information

Job Type: Full-time
Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Skill Level

Non-Executive

Salary Range

RM2000 - RM4000







About Orionis Technology (M) Sdn Bhd

Company overview

Bath+, an exclusive label for international bathroom brands owned by Orionis Technology (M) Sdn Bhd We are seeking dedicated individuals to be part of the team. VISION To be the trusted and synonymous name for private wellness in Asia Pacific, providing top quality, innovative, end-to-end defect free solution, with excellent after sales service, in bathroom industry. MISSION We strive to exceed customers\' expectations by translating our innovative and creative ideas into unique solutions, with proper planning, optimizing resources and executing efficient workflow, to support sustainable growth. VALUES We always innovative to breakthrough. We build business partnerships with credibility, integrity and dependability. 3D = C (Discipline, Dedications and Determinations are our commitments towards our customers) We share, we understand, and we co-learn as a cohesive and harmonious team, bath+family.