Job Description

Responsible for the effective execution of the company\'s post-sales customer service and engineering support activities, including maintaining a clear feedback channel with customers, and ensure a close coordination amongst pre-sales, account managers, procurement, logistics and product management team, to deliver a high level of customer satisfaction in all deployed projects. Detailed activities comprising:

\xe2\x97\x8f Ensure customer service operations are performed in an efficient and effective manner within dateline, in adherence to all standard operating procedures (SOPs).

\xe2\x97\x8f Responsible for preparation of assigned projects, including facilities and layout requirements, and actual facility renovations.

\xe2\x97\x8f Provide professional support to resolve technical issues, including carrying out of troubleshooting and general repair work to also reduce corrective maintenance, and the maintenance and upkeeping of equipment and facilities of deployed projects.

\xe2\x97\x8f Responsible for accurate and prompt update of customer\'s details and information to database.

Job Requirements

Position requirements:

\xe2\x97\x8f Experience and Education: minimum 3 years working experience with respective stints in customer service, in similar industry, with at least a SPM (or equivalent).

\xe2\x97\x8f Personality: sense of ownership, responsibility, being proactive, details-oriented, logical thinking and effective planning, being a team player, also being firm and persuasive, and being honest. Good telephony and email writing skills, as well as good interpersonal communication skills.

\xe2\x97\x8f Language: proficient in English and Bahasa Malaysia (oral and written).

\xe2\x97\x8f Travel requirement: possess own transport, willing to travel locally or outstation.

\xe2\x97\x8f IT Literacy: familiar with Microsoft office Excel, Word, and good to know SAP Business One.

Additional Information

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Skill Level

Non-Executive

Salary Range

RM2000 - RM4000

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